Program services

A successful manufacturer approach to the secondary market requires a comprehensive development plan and an extensive set of diverse and critical programs.

These range from:
Sourcing Programs , such as Off-lease Integration, Market Responsive Trade-ins, Major Account Migrations, Internal Retirement Programs, End-of-Build / End-of-Life surplus, Demo & Loan Portfolio Retirals and Demand-responsive Market Sourcing.

Process Establishment and Improvement Programs such as Intelligent Screening and Routing Logistics, Inventory Control and Management, Demand / Supply Balancing, Market-responsive and Dynamic Order Fulfilment, Control and Reporting, Pricing, Costing, and Business Management Processes.

Marketing and Sales Support Programs such as Account Support, Channel Support, Service Spares Supply, Install Base Support such as Extended Availability (after EOL), Broker Attack and Demand ‘Shaping’. The program requirements are extensive and both strategic and operational in nature.

Multis assists in three ways :
Firstly, we have invested resources in Program Management and developed capabilities in this area that have enabled us to create processes and program models required by the manufacturer and which are beneficial to its business. These can be implemented quickly and effectively to accelerate the manufacturer’s growth and establishment in this marketplace.
Secondly, Multis has a great deal of experience in the development, implementation and operation of programs that can be controlled by the manufacturer. These capabilities and resources are manufacturer-focused, relieve the burden on the manufacturer’s internal resources and do not need to be managed directly by it.

Finally, the Multis management and our physical and information infrastructure support the implementation of these programs and their integration into the manufacturer’s processes, measurements and reporting structures.

In principle, the manufacturer decides, manages and controls and Multis helps develop these programs and then ensures their effective implementation, so they deliver results.